One million consultations a week. That number comes from Heidi Health’s own platform data, and it puts Melbourne-based Heidi in a different category from the field of AI clinical scribes trying to get traction in Australia. By October 2025, the company was reporting two million weekly consultations globally across 116 countries. For Australian GPs and allied health clinicians, it is the most widely adopted AI scribe available right now.

Heidi was founded as Oscer before rebranding, and CEO Dr Thomas Kelly, a former vascular surgical resident, built it with a clear focus: cut the time clinicians spend on documentation without requiring them to change how they work. The pitch is simple. Open Heidi in your browser alongside whatever clinical software you already use. Let it listen. Get a structured note at the end of the consultation.

What Heidi does

Heidi captures audio during a consultation and converts it into structured clinical notes in real time. It works via a browser extension or web app, so it sits alongside Best Practice, Medical Director, Genie, or any other EMR without requiring an API integration or vendor agreement. That browser-based approach is what got it adopted so quickly, practices did not need IT involvement to get started.

Three products now sit under the Heidi umbrella. Heidi Scribe handles the core note-taking: transcription, SOAP notes, referral letters, patient handouts, and billing code suggestions. Heidi Evidence, launched February 2026, pulls evidence-backed clinical summaries into the consultation workflow, think UpToDate-style guidance without the separate tab-switching. Heidi Comms handles patient-facing follow-up communication.

The language coverage is genuinely useful in Australian practice: 110+ languages, which matters for GPs with diverse patient panels in Western Sydney, Melbourne’s northwest, or regional areas with significant migrant populations. Most competitors stop at a handful of languages.

Who it suits

Heidi covers 200+ medical specialties. GPs are the obvious target, but the platform is actively used in allied health, mental health, aged care, and emergency settings. If you work across multiple specialties or move between practices, the browser-based setup means you carry nothing, just log in.

It is particularly well-suited to practices not using Best Practice as their primary EMR. Lyrebird Health has a native integration with Bp Premier that writes notes directly back into the patient record. Heidi does not do that yet, you use Magic Paste to drop completed notes into your EMR manually. For Bp Premier users, that difference matters. For everyone else, it is not a real obstacle.

Telstra Health chose Heidi as one of two AI partners to power its SmartScribe product, announced in early 2025. That is a significant endorsement, Telstra Health has deep reach into Australian general practice through its MedicalDirector software base.

Pricing

The free tier is generous: unlimited basic consultations, plus 10 “Pro Actions” per month (Pro Actions cover things like referral letters, patient handouts, and evidence queries). For solo practitioners or GPs just testing the water, the free tier will cover a lot of ground.

The paid Clinician plan sits at $150 per month, billed annually. Here is where it gets uncomfortable: that price was $90/month before February 2026, when Heidi quietly restructured its pricing. A 67% increase in one move. The Australian medical community noticed, there was real frustration in GP forums and Reddit threads, particularly from solo practitioners who had built Heidi into their workflow at the old price point.

Is $150/month justifiable? If Heidi saves a GP five minutes per consultation, a figure cited in coverage of the Telstra Health SmartScribe launch, that adds up to roughly 40 minutes per session day across eight consultations. At a standard consultation rate, that time has real value. But the calculation stings more for part-time clinicians or those in bulk-billing practices with tighter margins. Enterprise pricing is custom and requires a conversation with the sales team.

Data and compliance

Heidi holds SOC2 Type II and ISO 27001 certifications. Australian data is hosted in Australia. Audio is streamed but not stored, once the note is generated, the raw audio is gone. The platform is compliant with Australia’s Privacy Act, and the company has published its security architecture for clinicians who want to dig into the specifics before using it with patient data.

For practices that need to tick compliance boxes before adopting AI tools, those credentials are the floor. They should be. The good news is Heidi cleared that bar some time ago.

Watch-outs

A few things worth knowing before you commit.

No native EMR write-back. As noted above, Lyrebird in Bp Premier writes directly into the patient record. Heidi requires a copy-paste step. For high-volume GP practices, that friction adds up.

Accuracy at scale. User feedback after the February 2026 price restructure included more vocal criticism of note quality than before, some clinicians report inconsistencies that require editing, particularly in complex or multi-problem consultations. Whether that is coincidence or reflects underlying model quality is hard to say, but it is worth running your own trial on your own patient mix before paying full price.

The price hike. Flagging it again because it is relevant to planning. If you build a workflow around a $90/month tool and the price jumps 67%, that affects your practice budget. Heidi has not publicly committed to pricing stability going forward.

The bigger picture

Heidi has raised $65 million in a Series B led by Point72 Private Investments (October 2025), valuing the company at $465 million. Total funding across all rounds sits at roughly $87 million, with early backing from Blackbird Ventures. The capital is going into US, UK, and Canadian expansion, but the Australian market remains core, it is where the product was built and where clinical adoption was validated.

For Australian clinicians not tied to Best Practice, or working across multiple settings and specialties, Heidi is the most versatile AI scribe available. The free tier covers most use cases to start. Just go in clear-eyed about the pricing trajectory and the current absence of direct EMR integration.

Also see: Lyrebird Health vs Heidi Health: Which AI Clinical Scribe Is Right for Australian GPs?