50 ChatGPT Prompts for Australian Small Business Owners

ChatGPT can save Australian small business owners hours every week: but only if you know how to ask the right questions. Generic prompts give generic results. These 50 prompts are written specifically for Aussie business owners, with local context baked in.

Copy, paste, and tweak to suit your business.

📧 Emails & Communication (1–10)

1. Follow-up after a quote: “Write a friendly follow-up email to a customer who received a quote from my [trade/business type] business 3 days ago and hasn’t responded. Keep it short, no pressure, and include a call to action.”
2. Respond to a negative Google review: “Write a professional, empathetic response to this negative Google review for my Australian small business: [paste review]. Acknowledge the issue, apologise, and offer to resolve it offline.”
3. Late invoice reminder: “Write a polite but firm payment reminder email for an invoice that is 14 days overdue. The amount is $[X]. Keep it professional and include the invoice number.”
4. New customer welcome email: “Write a warm welcome email for a new customer of my [type of business] in [city]. Make it friendly, explain what they can expect, and include a line about getting in touch.”
5. Referral request: “Write a short email asking a happy customer to refer a friend to my [business type]. Keep it casual and include a simple way for them to do it.”
6. Apology for a mistake: “Write a sincere apology email to a customer after [brief description of issue]. Acknowledge what went wrong, take responsibility, and explain what we’re doing to fix it.”
7. Out-of-office reply: “Write an out-of-office email for my small business while I’m away from [date] to [date]. Include who to contact for urgent matters and when I’ll be back.”
8. Cold outreach to a local business: “Write a short cold email introducing my [service] business to a local [target business type] in [suburb/city]. Keep it relevant and not spammy.”
9. Responding to an enquiry: “Write a response to this customer enquiry: [paste enquiry]. Be helpful, answer their question, and guide them to the next step.”
10. Cancellation acknowledgement: “Write a professional email acknowledging a customer cancellation. Be gracious, wish them well, and leave the door open for future business.”

📱 Social Media & Marketing (11–20)

11. Facebook post for a promotion: “Write a Facebook post announcing a [X]% off promotion at my [business type] in [suburb]. Keep it casual, use emojis, and include a call to action.”
12. LinkedIn post sharing a win: “Write a LinkedIn post sharing that my small business just [achievement]. Make it genuine, briefly explain the journey, and end with a lesson or insight.”
13. Instagram caption: “Write 3 Instagram caption options for a photo of [describe image] for my [business type]. Include relevant Australian hashtags.”
14. Google Business post: “Write a Google Business update post for my [business type] announcing [news/offer/event]. Keep it under 300 words and include a call to action.”
15. Monthly newsletter intro: “Write the opening paragraph for my small business newsletter for [month]. My business is [type] based in [city]. Mention [topic/theme for the month].”
16. Testimonial request: “Write a short, casual message asking a happy customer to leave a Google review. Keep it to 2–3 sentences and include a direct link placeholder.”
17. Promote a new service: “Write a social media post announcing a new service at my [business]. The service is [describe it]. Target audience: [describe your customer].”
18. Behind-the-scenes post: “Write a behind-the-scenes social post showing what a typical day looks like at my [business type]. Make it relatable and humanising.”
19. Seasonal promotion: “Write a social media post for a [season/event e.g. EOFY, Christmas] promotion at my [business type] in Australia. Include urgency and a clear offer.”
20. Respond to a comment: “Write a friendly reply to this social media comment on my business page: [paste comment]. Keep it on-brand and encourage further engagement.”

💼 Admin & Operations (21–30)

21. Write a job ad: “Write a job advertisement for a [job title] at my [business type] in [city]. Include responsibilities, requirements, and a line about the team culture.”
22. Create an onboarding checklist: “Create a simple onboarding checklist for a new [role] at a small Australian [business type]. Include first day, first week, and first month tasks.”
23. Write a refund policy: “Write a clear, fair refund and returns policy for an Australian [product/service] business. Make sure it’s consistent with Australian Consumer Law.”
24. Summarise a meeting: “Summarise the following meeting notes into clear action items with owners and due dates: [paste notes].”
25. Write an SOP: “Write a simple standard operating procedure for [task] at my [business type]. Format it as numbered steps, easy for a new employee to follow.”
26. Draft a supplier email: “Write an email to a supplier asking for a better price on [product/service]. Be professional, mention our order volume, and leave room for negotiation.”
27. Staff performance review template: “Create a simple performance review template for a small business. Include sections for achievements, areas for improvement, and goals for next quarter.”
28. Create a FAQ for my website: “Write 8 frequently asked questions and answers for a [business type] in Australia. Cover pricing, booking, what to expect, and common concerns.”
29. Draft a partnership proposal: “Write a short partnership proposal email to a complementary local business suggesting we refer customers to each other. My business is [X], theirs is [Y].”
30. Write terms and conditions: “Draft simple terms and conditions for a [service type] small business in Australia. Cover payment, cancellations, liability, and scope of work.”

💰 Finance & GST (31–38)

31. Explain a Xero report: “Explain what the Profit & Loss report in Xero tells me as a small business owner. Use plain English, no jargon.”
32. Prepare BAS questions: “I’m preparing my BAS for the quarter ending [date]. What information do I need to gather and what should I check before lodging?”
33. Understand a tax term: “Explain [tax term e.g. Division 7A, instant asset write-off, fuel tax credit] in plain English for an Australian small business owner.”
34. Cash flow forecast template: “Create a simple 3-month cash flow forecast template for a [business type] with [X] employees. Include income, fixed costs, variable costs, and net position.”
35. Quote template: “Write a professional quote template for a [trade/service] business in Australia. Include GST line item, payment terms, validity period, and acceptance instructions.”
36. Invoice follow-up script: “Write a phone script for following up on an overdue invoice with a client I have an ongoing relationship with. Be firm but keep the relationship intact.”
37. Explain a financial ratio: “Explain what [ratio e.g. gross margin, current ratio] means for my [business type] and what a healthy number looks like.”
38. Budget planning prompt: “Help me build a simple annual budget for my [business type]. Ask me the questions you need to know to get started.”

🤝 Customer Service (39–44)

39. Handle a complaint: “Write a response to this customer complaint: [paste complaint]. Acknowledge the issue, apologise sincerely, and offer a resolution.”
40. After-hours auto-reply: “Write an after-hours auto-reply message for my [business type]. Let customers know we’ve received their message and when they can expect a response.”
41. Upsell script: “Write a natural, non-pushy script for suggesting an add-on service to a customer who just booked [service]. The add-on is [describe it].”
42. Customer survey: “Write a 5-question customer satisfaction survey for a [business type]. Keep it short, friendly, and focused on the most important feedback.”
43. Re-engage lapsed customers: “Write an email to customers who haven’t purchased in 6 months. Remind them we exist, offer something valuable, and invite them back.”
44. Write a chatbot greeting: “Write a friendly chatbot welcome message for my [business type] website. It should introduce the bot, set expectations, and ask how it can help.”

🧠 Strategy & Planning (45–50)

45. SWOT analysis: “Help me do a SWOT analysis for my [business type] in [location]. Ask me questions to uncover my strengths, weaknesses, opportunities, and threats.”
46. Identify your ideal customer: “Help me define the ideal customer profile for my [business type]. Ask me about my best existing customers and what they have in common.”
47. Competitive analysis: “Help me analyse my main competitors. I’ll describe them and you help me identify their strengths, weaknesses, and gaps I can exploit.”
48. 90-day plan: “Help me create a 90-day action plan to grow my [business type]. My main goal is [goal]. Ask me what you need to know to make it practical.”
49. Pricing strategy review: “I charge $[X] for [service/product]. Help me think through whether my pricing is right. Ask me about my costs, competitors, and value proposition.”
50. Set quarterly goals: “Help me set 3 meaningful business goals for next quarter. My business is [type], current revenue is approximately $[X]/month, and my biggest challenge is [challenge].”

How to Get the Best Results

A few tips to make these prompts work harder for you:

• Add context. The more specific you are, the better the output. Include your business type, location, and who you’re talking to.
• Iterate. If the first result isn’t right, say “make it shorter”, “make it more casual”, or “rewrite with a stronger call to action”.
• Don’t feed it private data. Avoid putting customer names, financial figures, or sensitive business information into public AI tools. Read our guide on AI and Australian privacy law.
• Use it as a starting point. Always review and personalise AI output before sending. Your voice matters.

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Frequently Asked Questions

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📧 Emails & Communication (1–10)?

The 200 AI Prompts pack (AU$19) starts where this free guide ends. HR, legal, cash flow, industry-specific, AI workflows, debt recovery, and more. Every prompt is unique. Get it here →

📱 Social Media & Marketing (11–20)?

Save all 50 prompts as a PDF to keep on your desktop or share with your team.

💼 Admin & Operations (21–30)?

ChatGPT can save Australian small business owners hours every week: but only if you know how to ask the right questions. Generic prompts give generic results. These 50 prompts are written specifically for Aussie business owners, with local context baked in.

More practical guides: How-To Hub →